FlightLog Support
Help & Support
Everything you need to get the most out of FlightLog. Can't find what you're looking for? Reach out to us directly.
Getting Started
Up and running in 4 simple steps
Download FlightLog
Get FlightLog for free from the App Store or Google Play Store. No account required to start.
Add Your First Flight
Scan a boarding pass with your camera, import from your calendar, forwarded emails, photos or another app, or add a flight with its number and date.
Explore Your Data
View your flight on the 3D globe, check statistics, track your aircraft in real-time, and unlock achievements.
Go Premium (Optional)
Unlock your complete flight history. Every feature is already free, up to 10 flights.
Common Issues & Solutions
Quick fixes for the most frequent questions
Boarding pass scanner not working
Make sure your camera has good lighting and point at the barcode or QR code, not the whole pass. For a screenshot, tap "From gallery". If the code is damaged, tap "Take photo" to photograph the whole pass: its printed text is then read online, which needs a connection and "Online document reading" turned on. Try holding your device steady for a moment.
Data not syncing
Cloud sync requires an account. Open Settings: if the top card says "Offline mode", tap "Sign in". Check your internet connection. If sync is stuck, pull down to refresh on the Logbook page or tap "Sync now" in Settings. Most of FlightLog works offline, and your changes are sent the next time you open the app with a connection.
Real-time tracker shows no data
The plane tracker uses public ADS-B data. Not all aircraft are tracked at all times. It follows the aircraft of your logged flights: make sure the flight has a registration and that it is correct (e.g., F-HTYA, G-EUOA). A live position appears only while the aircraft is in flight and within ADS-B receiver range; otherwise the Tracker shows the aircraft as on the ground, with its last flight when it is known.
Subscription not activating
After purchasing, restart the app. If your subscription still does not appear, open the Premium screen (Profile, then "Upgrade to Premium") and tap "Restore purchases" at the bottom. Make sure you are using the same Apple Account or Google Account used for the purchase. Allow a few minutes for processing.
App crashing on startup
Try closing the app completely and reopening it, and make sure you are running the latest version from the App Store or Google Play. If the issue persists, write to us before you uninstall: reinstalling erases what is stored only on this device. Flights synced to an account come back when you sign in again; flights logged without an account and saved boarding passes do not.
Statistics seem incorrect
Statistics count the flights you have already flown: upcoming and cancelled flights are left out, and so are flights locked on the free plan. Make sure flight details (airports, dates, times) are filled in correctly. Distance is the great-circle distance between the two airports. Open a flight from the Logbook to edit its details.
Import Your Flights
Already logged your flights somewhere else? These step by step guides help you bring your history over.
Flighty
Export your flights and import them into FlightLog in a few taps.
myFlightradar24
Export your flights and import them into FlightLog in a few taps.
OpenFlights
Export your flights and import them into FlightLog in a few taps.
byAir
Export your flights and import them into FlightLog in a few taps.
FlightLog
Export your flights and import them into FlightLog in a few taps.
FlightMemory
Export your flights and import them into FlightLog in a few taps.
App in the Air
Export your flights and import them into FlightLog in a few taps.
TripIt
Export your flights and import them into FlightLog in a few taps.
JetLovers
Export your flights and import them into FlightLog in a few taps.
Jetlog
Export your flights and import them into FlightLog in a few taps.
AirTrail
Export your flights and import them into FlightLog in a few taps.
Still Need Help?
We're here for you. Reach out and we'll get back to you as soon as possible.
Looking for More Answers?
Check out our comprehensive FAQ section on the main page for quick answers to common questions about FlightLog.
Visit FAQ